Terms of Use

Effective October 27, 2026

These Terms of Use ("Terms") are an agreement between you and Serva Software, LLC ("ServaSW", "we", "us") and govern your use of the ServaSW service management software, including servasw.com and every business site hosted on it (together, the "Service"). By creating an account, signing in or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service for a business, you agree on behalf of that business and confirm that you have authority to do so; "you" then means the business.

1. Accounts

  • You must be at least 18 years old and provide accurate sign-up information.
  • The person who creates a business account is its administrator and controls which users are added and what they can access. You are responsible for everything done under your account and by the users you add.
  • Keep passwords and two-factor codes confidential, and tell us right away at info@servasw.com if you suspect someone has accessed your account without permission.

2. Free trial

New business accounts may start with a 14-day free trial. At the end of the trial you need to choose a paid plan to keep using the Service. If you don't, access to the account may be paused until you subscribe.

3. Subscriptions and payment

  • Paid plans are billed in advance for each billing period at the price shown when you subscribe, and renew automatically until cancelled. Payments are processed by Stripe.
  • You authorize us to charge your payment method on each renewal. If a payment fails, we will retry it, and we may suspend the account if it remains unpaid.
  • Prices do not include taxes unless stated. You are responsible for any applicable taxes.
  • We may change prices with at least 30 days' notice. New prices apply from your next billing period after the notice.

4. Cancellation and refunds

You can cancel your subscription at any time. Cancellation takes effect at the end of the current paid billing period, and you keep access until then. Fees already paid are not refundable, including for partial billing periods or unused features, except where the law requires otherwise.

5. Your data

  • You own the information you and your users put into the Service, including your customers' records ("Your Data"). You give us permission to host, process and display Your Data only as needed to provide and support the Service, as described in our Privacy Policy.
  • You are responsible for having the right to collect and use Your Data, including your customers' contact information.
  • After an account is closed, we delete or anonymize Your Data within 30 days, except records we must keep by law. Export anything you want to keep before closing your account.

6. Text messages and email to your customers

The Service can send text messages and emails to your customers on your behalf, such as appointment reminders and "on my way" notices. You are responsible for getting any consent the law requires before these messages are sent, including under the Telephone Consumer Protection Act and CAN-SPAM Act, and for honoring opt-out requests.

7. Acceptable use

You agree not to:

  • use the Service for anything illegal, fraudulent or harmful, or to send spam or unsolicited messages;
  • upload malware or content you don't have the right to use;
  • try to access other businesses' accounts or data, or get around security or usage limits;
  • copy, resell, reverse engineer or build a competing product from the Service, except as the law allows; or
  • interfere with or overload the Service or its infrastructure.

8. Our intellectual property

The Service, including its software, design and branding, belongs to Serva Software, LLC and is protected by law. While your account is in good standing, we give you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. If you send us feedback or suggestions, we may use them without obligation to you.

9. Suspension and termination

You may stop using the Service and cancel at any time. We may suspend or close an account that violates these Terms, has unpaid fees, or puts the Service or other users at risk. Where practical, we will give notice first. Sections 4, 5, 8 and 10 through 14 continue to apply after termination.

10. Third-party services

The Service relies on third-party providers such as Stripe, Twilio, Mailgun and Google Maps. Their services are governed by their own terms, and we are not responsible for their availability or actions.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT CALCULATIONS SUCH AS INVOICES, TAXES AND REPORTS ARE FREE OF MISTAKES. YOU ARE RESPONSIBLE FOR REVIEWING THEM.

12. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, SERVA SOFTWARE, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to defend and hold harmless Serva Software, LLC from claims, losses and costs (including reasonable attorneys' fees) arising from Your Data, the messages you send through the Service, or your violation of these Terms or the law.

14. Governing law and disputes

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the Service will be brought only in the state or federal courts located in Indiana, and you and we consent to their jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date above, and if the changes are significant we will notify account holders by email or in the Service. Continuing to use the Service after changes take effect means you accept the updated Terms.

16. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our not enforcing a right is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets.

17. Contact us

Questions about these Terms can be sent to:
Serva Software, LLC
info@servasw.com